FOLEX ENTERPRISE

Refund, Return, Exchange & Order Cancellation Policy

Effective Date: October 11, 2026

At Folex Enterprise, we are committed to providing our customers with quality fashion accessories and a reliable shopping experience. This policy explains how we handle returns, refunds, exchanges, damaged products, incorrect orders and cancellations for both retail and wholesale purchases.

By placing an order through our website, customers acknowledge this policy, without prejudice to their rights under applicable consumer protection laws in Nigeria.

1. Products Covered by This Policy

This policy applies to fashion accessories sold by Folex Enterprise, including:

  • Wristwatches and jewellery.
  • Necklace sets, rings, bracelets and beads.
  • Sunglasses and fashion eyewear.
  • Press-on nails, nail stickers and temporary tattoo stickers.
  • Non-piercing and magnetic navel rings.
  • Resin jewellery, customised beads and resin gift items.
  • Other fashion accessories and related products listed on our website.

2. Damaged, Defective or Incorrect Items

We encourage customers to inspect their orders upon delivery.

If you receive a damaged, defective, incorrect or materially misdescribed item, please contact us as soon as possible, preferably within 48 hours of delivery, so we can investigate and resolve the issue promptly.

Please provide:

  • Your order number or proof of purchase.
  • A description of the problem.
  • Clear photographs or a video showing the issue, where applicable.
  • Photographs of the packaging if it was damaged during delivery.

We will assess the complaint and, where appropriate, offer a repair, replacement, exchange or refund in accordance with applicable law.

The 48-hour reporting recommendation is intended to help with prompt investigation. It does not remove or shorten any statutory return, warranty or refund rights available to customers.

3. Eligibility for Returns

Customers may return eligible products where the item:

  • Is defective or does not function as reasonably expected.
  • Arrives damaged.
  • Is different from the item ordered.
  • Is materially different from its description or advertised specifications.
  • Fails to meet applicable quality or safety requirements.
  • Qualifies for a return under applicable Nigerian consumer protection law.

Returned products should be accompanied by their accessories, packaging and proof of purchase where reasonably available.

A product will not automatically lose its eligibility for a lawful defect-related return merely because its packaging has been opened or it has been reasonably inspected.

4. Change-of-Mind Returns

Please carefully review product photographs, descriptions, sizes, colours, specifications and other details before completing your purchase.

If you change your mind after receiving an item, contact our customer service team to discuss whether a return or exchange is possible.

Change-of-mind returns may be subject to reasonable, clearly disclosed conditions and applicable law. Items that are eligible for a change-of-mind return should generally be unused and in their original condition.

We reserve the right to assess change-of-mind requests individually. However, this provision does not override any statutory right a customer may have to return goods.

5. Hygiene-Sensitive Products

Certain products, including press-on nails and other personal-use accessories, may be subject to reasonable hygiene-related return restrictions where permitted by law.

For hygiene-sensitive products, a change-of-mind return may not be accepted after use or after the product has been unsealed where a lawful hygiene exception applies.

However, hygiene restrictions will not be used to deny a valid claim involving defective, unsafe, incorrect or materially misdescribed goods where the customer is legally entitled to a remedy.

6. Refunds

Refunds may be provided where required by law or where a refund is the appropriate resolution for an approved complaint.

Examples include:

  • A qualifying defective or unsafe product.
  • An incorrect or materially misdescribed item.
  • An order that Folex Enterprise cannot fulfil.
  • An order cancelled by Folex Enterprise where a refund is due.
  • A duplicate payment or verified payment error.
  • Other circumstances in which a refund is required by applicable law.

Where the law permits a choice of remedy, we may discuss a suitable replacement or exchange with the customer.

Approved refunds will ordinarily be made through the original payment method. If that is not reasonably possible, we will agree on an appropriate alternative.

We will initiate approved refunds promptly. The time required for the funds to appear in the customer’s account may depend on the bank or payment service provider.

We will not require customers to accept store credit or a voucher instead of a refund where they are legally entitled to receive a monetary refund.

7. Return Shipping Costs

For qualifying returns involving defective, damaged, incorrect or materially misdescribed items, Folex Enterprise will bear or arrange the return costs where required by applicable law.

For eligible change-of-mind returns, the customer may be responsible for return delivery charges if this condition was disclosed in advance and is legally permissible.

Customers should contact us before sending any product back so we can provide the correct return instructions.

8. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

Orders that have not yet been processed or dispatched may be easier to cancel. However, cancellation requests will be handled in accordance with applicable law, including statutory rights relating to cancellations and refunds.

If an order has already been dispatched, please contact our team to discuss the available options. Dispatch alone does not remove any return or refund rights provided by law.

If Folex Enterprise cancels a paid order or is unable to fulfil it, we will arrange any refund due to the customer.

9. Wholesale Orders

Folex Enterprise welcomes both retail customers and wholesale buyers.

Wholesale customers should check quantities, product specifications, colours and other order details before confirming an order.

For bulk orders, customers are encouraged to inspect the goods promptly upon delivery and report any discrepancies, shortages, damage or defects as soon as possible.

Where a wholesale order contains damaged, defective, incorrect or materially misdescribed goods, we will investigate and provide an appropriate remedy in accordance with the agreed order terms and applicable law.

Any special wholesale return conditions must be communicated clearly before the order is confirmed. Wholesale status does not automatically remove any consumer rights that apply to the transaction.

10. Exchanges and Replacements

Where an exchange or replacement is appropriate, we will confirm product availability and explain the process.

If the requested replacement is unavailable, we will discuss an alternative resolution, including a refund where required by law or otherwise appropriate.

Any exchange must be arranged through our customer service team to ensure the replacement order is properly documented.

11. How to Request a Return or Refund

To submit a request, contact Folex Enterprise through the official contact details published on our website.

Please provide:

  1. Your name and order number.
  2. The date of purchase and delivery, if applicable.
  3. The item or items concerned.
  4. A clear explanation of the issue.
  5. Photographs or videos where relevant.
  6. Your preferred resolution, such as a refund, replacement or exchange.

We aim to acknowledge complaints within two business days and keep customers informed throughout the resolution process.

Please do not send products to an address that has not been confirmed by our team.

12. Fraudulent or Abusive Claims

Folex Enterprise may investigate suspected fraudulent refund requests, false damage claims, payment disputes or repeated abuse of the return process.

We may request reasonable evidence to establish the facts of a complaint.

Any decision will be based on the circumstances and available evidence. This provision does not permit us to reject a legitimate claim or deny a customer’s statutory rights.

13. Our Commitment to Nigerian Consumer Protection Law

Folex Enterprise operates in Nigeria and aims to conduct its business in accordance with the Federal Competition and Consumer Protection Act 2018 and other applicable laws.

Nothing in this policy excludes or restricts any customer right, warranty or remedy that cannot lawfully be excluded or restricted.

Where applicable law provides greater protection than this policy, the law will prevail.

14. Contact Folex Enterprise

For questions about returns, refunds, exchanges or order cancellations, please contact us through our official website.

Business Name: Folex Enterprise

Website: https://folexenterprise.com

Customer Service Email: aminat@folexenterprise.com

WhatsApp/Phone: +234 904 952 4418

We appreciate your patronage and remain committed to treating our customers fairly while maintaining a transparent and dependable shopping experience.

Folex Enterprise — Thank you for shopping with us.